Introduction

ITSM is a service management which plying important role in any organization to take care all the the basic and complex part of the organization with the help of information technology .it look after all the activities in organization like design ,tools, create and support.

the main goal of itsm is to complete the satisfaction of the customer.

we can easily learn this with one example like some one looking to buy new thing and he decided to buy one item from company he mention the address and all the information about item which he want than this is send to the company as a request with the help of it than ITSM doing his job they looking for new requites sort out according to the demands of the customer than they complete the customer desire.

ITSM is a useful for run the business successfully .it working as a inter mediator between it team and customer. effective software of itsm help to collaborate the work between other organization.and growing the production of the company .

some people saying that the new technology disturb the life cycle of the business and decrease the production when IT facing some distraction but on the other side ,if it work in flow it looks like a magic.

Importance

It is helpful for it team,it helps in growing the whole organization .it increase the productivity and provide a services to do the work effectively.it decrease the cost and reduce the risk and provide a best experience to customer.

Process

ITSM try to improve and provide more reliable relation between consumer and company .for that they update the ITSM into new version time to time.there are some process which ITSM carry which i am going to discuss below

• Service request management
• managing the knowledge
• managing asset of IT
• managing incidents
• problem managing
• management of changes

Service request management

this is the repeat step with customer and try to solve the problem which are requested and accoding to the the request for the use of application and update the hardware if required.

Managing the knowledge

it describing about the knowledge management like how its create and share than implement this knowledge if its useful for organization.

Managing assets of IT

it manage the assets of organization and keep it until its beneficial for the company if its looking for updation than it can be upgraded and if its looking useless than it disposed but its taking useful things from disposed which are can be useful for company.

Managing incident

it is taking charge when something unplanned happens with services in the present time everything including organization depends on IT because of this chances of failure is also high .for that reason this is always ready to take a action when its happen.

Problem management

in the previous process we discuss about incident in this process its find the problem where its happened and not only that it also find the best way to resolve eliminate this problem .

Management for changes

change management following top procedures for handle all the IT infrastructure in the time of changing .it manage the new services with previous one reduce the code problems. providing transparency and reduce the risk.

Value of ITSM

• service improvement
• satisfaction of employees
• productivity
• on boarding process

Services

services which are useful for the customer and also ensure that there is no issue with cost wise and risk.services which are providing to the customer should be reliable which can adopt that for their company . their is no any worry about infrastructure of IT if they adopt any service.

NEEDS

• complete the demand of the consumer
• supportive for business objects
• reliable
• transparent

ITSM structure and standards

standards means there are some rules which are measurable and which complete the demands of the customer according to my point of view this is level which differentiate the organization . it is helpful in attraction toward company.it also maintain the stability of the organization in the market.

framework is a structure of the company and organization which prepared before the implementation .in simple world ,this is virtual setup of the organization.

ISO 20000

standard which created for the preparation with ITIL. it cover the service management and deal with delivery of services and needs and full control on the control of the services.ISO 20000 is best for ITIL and ITIL also complete the desires of the ISO .

Six sigma

it is a framework which is made for improvement of the process. it help in detect the course and also overcome these cause in organization and business.

Benefits

ITIL

Definition

For running any organization and business this is very important that how we satisfied our customer with our services. for completing the demands of customers many companies adopt some management tools for getting a better result and achieving goals . in this field information technology plays an vital role in business success .

Cobit5

Definition

cobit5 is one of the best business framework which control the infrastructure and manage the governance .this is non profit organization which provide a services almost in 187 countries.the team of cobit5 is know as ISACA. cobit5 provide a best information regarding business with governance and management framework of it .

Services of ITIL

• Portfolio Management
• Management in finance
• Management in strategy
• Management in demand
• Management in business relationship

Cobit5 principle

• Meeting the needs of stakeholders
• cover enterprise
• individual integrated framework
• on the holistic approach
• categories governance and management

cobit and ITIL are looking same and have some same feature but at the point of scope cobit5 is better than ITIL.

cobit approach from top to down while ITIL from bottom to up.

ITIL mainly focus on management but on the other side cobit5 focus of same one and also on governance.

Cobit5 carry control the it infrastructure and manage all aspects like risk and management . on the other side ITIL has a main goal to maintain the it servics only.

cobit is best in find the problem or risk and over come this with new ways.it create a relation between customer and organization.

Cobit is presently work on audit framework which is best for organization to get a new customer .

ITIL reduce the workload with organized model.

Conclusion

at the end of the blog i can say that both ITIL and Cobit 5 has their own features and advantages but cobit5 is better than ITIL in the term of speed ,accuracy, and governance .

in this blog i am going to present some information about what is cobit5 and how its useful in business and organization.each companies have some goals which they want to achieve and for creating best product they need some information regarding how to manage business and what are the objectives are needed for any organization .so here cobit5 provide this environment to business .

Introduction

cobit5 is one of the best business framework which control the infrastructure and manage the governance .this is non profit organization which provide a services almost in 187 countries.the team of cobit5 is know as ISACA. cobit5 provide a best information regarding business with governance and management framework of it .

the expectation of the user are become high they need a more security, less risk well organised structure. except cobit5 there is no any framework which carry IT governance with management .

cobit5 provide a infrastructure from lower to higher size of services.

it is used by those people whos want to maintain the business with information technology guidelines there are some following fields where cobit 5 is useful

• Security
• Audit
• Compliance
• IT operations
• Governance
• Risk management

Cobit 5 principles

there are 5 principle which followed by the cobit 5

• Meeting the needs of stakeholders
• cover enterprise
• individual integrated framework
• on the holistic approach
• categories governance and management

• in the first principle of cobit 5 checking the needs of stockholders ,when we taking a decision with governance and management than this principle activate and check that which one stakeholder gives advantage and which one has one risk.

• in the second principle,according to the policy of IT governance and management its decision from end to end viewpoints.many companies using this for increase the role of IT in business and arrange the resource with other process.

• in third principle cobit 5 is capable for arrange all the applicable system with other organizations.like TOGAF,ISO 31000.cobit5 can integrated with any give framework and makes our business profitable.
• fourth principle holistic approach -this principle describe about holistic approach, means it combine the the whole work in single unit.which help in implementation , management and governance

• fifth principle-cobit 5 implement governance and management in two separate stages in any organization. in governance it take care out the business needs and it evaluate that requirements than it push to the management its also monitoring the entire working of management.
• in the management section, cobit trying to make plain than build these plain after these building plain use in implementation in the organisation.

Process

Before set up of any organization paying attention on security and they also need a risk management framework for that cobit 5 carry a frame structure which protect the organization from any risk.

Delivering Disruptive Innovation Using the COBIT 5 Framework. (n.d.). Retrieved November 21, 2019, from http://www.isaca.org/COBIT/focus/Pages/delivering-disruptive-innovation-using-the-cobit-5-framework.aspx

COBIT 5 for Risk: Making Sense of IT Risk Management. (n.d.). Retrieved November 21, 2019, from http://www.isaca.org/COBIT/focus/Pages/cobit-5-for-risk-making-sense-of-it-risk-management.aspx

Garsoux, M. (n.d.). COBIT 5 ISACA’s new Framework for IT Governance, Risk, Security and Auditing. 39.

in this blog i am going to explain about ITIL frame work and its benefits to organizations

ITIL Definition

For running any organization and business this is very important that how we satisfied our customer with our services. for completing the demands of customers many companies adopt some management tools for getting a better result and achieving goals . in this field information technology plays an vital role in business success .

ITIL is impressive in this series to provide a best features of IT which complete the consumer and company demands .ITIL provide the services to the related to IT resources which give a value and advantage to customer .ITIL is also provide some guidelines like how any organization measure success rate individually .

ITIL History

In first time it is introduced in British in 1980. the main motive of launching this for improvement in information technology .All features are used in next few years and it got popularity in business field. after looking the success rate they tried to improve it than introduced it into two new versions

• ITIL V2
• ITIL V3

the current version is ITIL 2011 which divide into five service stages

• Design
• strategy
• Transition
• operations
• server improvement

Services Planing of ITIL

ITIL provide a services to customer for better result they plan their services for that they categorized into five different process.

• Portfolio Management
• Management in finance
• Management in strategy
• Management in demand
• Management in business relationship

1 Portfolio Management

Focuses on the portfolio management of all IT services offered. Control of the business portfolio guarantees that the services provided are consistent with the priorities of the company plan.

2 Management in finance

In this section it evaluate all the aspects related to cost .it provide also information like how much cost will increase if we add some services in organization.

3 Management in strategy

it manage and describe about what is position of market and in also analyse what are the requirement in market and what is the customer needs at the moment.

4 Management in demand

it cover the customer demands with their services.

5 Managing business relation

in this ,it crate a relation and try to maintain it and also looking forward to complete the customer demands.

ITIL service Design

ITIL provide a service regarding designing of the organization it divide into eight different process

the main purpose of service design is to over come the problems before install it into organization it helps to check the requirement if any thing miss and not satisfied from these all process than we can complete these requirements and satisfied the customer demands .

Transition in service

in the life cycle of service transition the main goal is to confirm that new and updated services full-fill the demand of the customer or not . ITIL system covers system introduction ,migration and also check the program control.

objectives

• create a plain for changes in service with best way and in correct form
• control risk when new and retired service changed
• release services in particular environment.

value

• it is easy to adopt by the people
• reduce delay
• in the time of delivery of service it increase the confidence
• Exactly gives information about cost ,time, how much resources can use .

1 Transition planing and support

it create a plain for new update in manufacturing

2 Change management

it helps that all the services remains smooth and beneficial and provide better experience to customers and all services gives satisfaction as well as goal achievement to organization.

3 Service Assets and CM

it control the configuration activities.

Release and deploy management

it installing the software and ensure that it should not effect the current service environment.

4 Validation and Testing

it ensure the validation and constructing service changes.

5 Change Evolution

it include process of changes in service and analyzing about which change is worth and which not.

6 Knowledge management

it gather all the knowledge regarding services which is beneficial for technician and customer.

ITIL service operation

ITIL CSI

CSI (continual service improvement) always try to find the different different way to improve the services and detecting particular area for improvement .the motive of CSI is to explore the business and find out obstacle in the the way of growth.it also monitor the activity on dashboard creating reports ,it trying to evaluate what are pros and what are the cons for organization .it categorized into three types of process,

1 Process evolution

2 Definition of initiative

3 Monitoring of initiative.

Benefits of ITIL framework

• increase the work efficiency of service
• decrease the cost of service
• increase the productivity
• complete the public demands
• maintain the relation with customers

Drawback

• complex
• outdated (perception of some people )

References-

Rodrigo, E. (2017, May 9). ITIL Knowledge Hub: Overview of Service Operation Stage. Retrieved November 20, 2019, from ITIL Knowledge Hub website: http://itilknowledgehub.blogspot.com/2017/05/overview-of-service-operation-stage.html

Rodrigo, E. (2017, May 9). ITIL Knowledge Hub: Overview of Service Transition Stage. Retrieved November 20, 2019, from ITIL Knowledge Hub website: http://itilknowledgehub.blogspot.com/2017/05/overview-of-service-transition-stage.html

itil framework—Google Search. (n.d.). Retrieved November 20, 2019, from https://www.google.com/search?q=itil+framework&sxsrf=ACYBGNQKo0YSikjRgS54jiLjBP1ZuncNRg:1574229493890&source=lnms&tbm=isch&sa=X&ved=2ahUKEwitwJzujfjlAhUUg-YKHTuoC-gQ_AUoAXoECBAQAw&biw=1242&bih=553#imgrc=bCw6VNsuwXxNKM:

Software, C. (n.d.). The Essential Guide to ITIL Framework and Processes. Retrieved November 20, 2019, from Cherwell Software website: https://www.cherwell.com/library/essential-guides/essential-guide-to-itil-framework-and-processes/

I read all the information about all emerging technologies and after getting knowledge about all i choosing block chain emerging technology

Definition

Block chain is the founder of Bitcoin and it has become more popular in both industry and academe. Recently, bitcoin has got huge amount of attention towards him as it, servers as an immutable ledger (once the data is recorded you cannot change blocks) which allow the transaction in decentralized way. Now days, applications based on bitcoins are popping up, it is mainly covering many things .

Applications

Crypto – economy

Cryptographic provide protection to the sensitive information and even store details and communication, this technique draws on the science of cryptography.

Cryptoeconomics is a practical science that focuses on the design and characterization of these protocols.

Future goals

Block chain has its growth in industry and academia. I would like to discuss the possible future direction in respect to four areas.

1. Block chain testing

There are many types of block chain (700 crypto currencies) in which 52 are listed. The users want to earn more profit so they want to attach block chain in business but before that they have to find out which bitcoin will fit with their requirements. So, for this reason block chain testing should be done to test different block chains.

It can separate into 2 phases:

1. Standardization

(In this , all the standards is made and agree with the developers result. Like, when a block chain is construct , it should be tested and compare with its standards . The developer should  claim that block chain that it works properly or not.)

2) Testing phase.

(Testing phase should be performed with different criteria.)

Analysis of big data

Big data is merge with block chain and it is divided into two types:

• Data management
• Data analytics.

in Data management (when distribute and secure we can use it as stock house to safe important data)

Example:If you want to store information about staff details,it is very hard to change the information

Analytics(For big data analytics transaction is used)For example (you can predict or may copy the tactics of other users trading)

4) Block chain application

 Block chain had become more powerful and useful in daily life. So, their applications widely used by company systems so they apply block chain to enhance their system. Even the up- coming industry could also use it and improve their system. In block chain smart contract is a code of fragment which easily execute by the miner automatically.

Reference

Zheng, Z., Xie, S., Dai, H., Chen, X., & Wang, H. (2017, June). An overview of blockchain technology: Architecture, consensus, and future trends. In 2017 IEEE International Congress on Big Data (BigData Congress) (pp. 557-564). IEEE.

Pilkington, M. (2016). 11 Blockchain technology: principles and applications. Research handbook on digital transformations, 225.

Introduction

ICT stands for information and communication through telecommunication.it is same like a information technology but this is mainly focus on communication.which can be with telephones,wireless and other communication devices.from the past few decades the information and communication standard going up and people trying to use many different-different medium for communication like social media,video conferencing,and there are some other applications like Instagram,Facebook and whats app.with these communication medium people can interact with the whole world from any corner of the world .

Role of the ICT

• it is good way of teaching and learning
• it increase the work efficiency
• easy to share the idea with other people
• time saving

Framework

frame work mean construction of frame where system can work .

Christensson, P. (2010, January 4). ICT Definition. Retrieved 2019, Nov 19, from https://techterms.com

Definition-

Emerging technology is technology which is introduced in world at present .there are so many fields where emerging technology doing great job these fields are education,medical,business,science experiments etc. this name give to that technology which is newly created and it it will work effectively for next one decade.

At the present time everything going to change in little interval of time and this is also law of the nature that everything is unstoppable and changeable.today generation also need some more new and advancement in their life.with flow of time it will increasing .

Its also plays an important role in changed the thinking of human and trying to putting all the world into virtual environment.

Old technology vs new emerging technology

if we compare the old generation computers with new technology based than we can see the lot of difference.

old computers taking too much space ,heavy and more complications .

But in new emerging technology they are more flexible and filled with smart features.

Types of emerging technologies

There are so many new emerging technologies introducing in the market in next to next day but these are categorized into compressed form

• Block chain
• Bio metrics
• Artificial intelligence
• virtual reality
• Drones
• 3D printing
• server less computing
• Edge computing
• Robotics
• Internet of things

Introduction with these emerging technologies

Block Chain

block chain is the technology which is working on ledger and every information and transaction stored into blocks which are interconnected with each other and these blocks working in single chain which is called block chain. there are some features which block chain contain like persistency,decentralized and audit ability.

• the main feature of this technology is that ,there is no need of middle man for any transaction and in storage . it is provide a peer to peer approach to customers.
• it reduce the cost and decreasing the burden of dependency on other person.
• flexible
• secure .

Working Diagram

Zheng, Z., Xie, S., Dai, H. N., Chen, X., & Wang, H. (2018). Blockchain challenges and opportunities: A survey. International Journal of Web and Grid Services, 14(4), 352-375.

Bio-metrics-

This technology based on the body measurements and useful in identification of the person which is very useful in modern world it increase the satisfaction level of customer and encouraging people toward electronic world.

Old approaches for identification

• Token based – id cards , debit cards
• Knowledge based – password of any app and pin number

the disadvantage of the old system is that we some time forget the password and if i talk about PIN number this is not a secure from hackers

Bio metric technology is better than from token based and knowledge based

Applications-this is used in criminal identification ,ATM,shops, mobile phones,transaction.

Jain, A., Hong, L., & Pankanti, S. (2000). Biometric identification. Communications of the ACM, 43(2), 90-98.

Artificial intelligence

Artificial intelligence is the computer science advancement ,it enhancing the power of computer of thinking and make the machine which can work as a human.

Benefits

• Reducing physical work
• speed
• accuracy in work
• Time saving

virtual reality

It deals with computer graphics it push the person into virtual world and showing all the view in 3D which looks like a real . It means complex perspective command by the consumer.this provide a high quality of user interface which help in interaction with multiple Chanel at the time.

Advantages-

• increase productivity
• improve communication level
• reduce cost

Brooks, F. P. (1999). What’s real about virtual reality?. IEEE Computer graphics and applications, 19(6), 16-27.

Drones-

Drone is the advance technology for modern world it is man made invention and basically this a flying small machine which controlled from ground station by GPS and RADAR. it reach on that place where human cannot reach like natural calamity, flood ares ,fire ares,battle ground.it record the data and send to the station.

this is useful in management in disaster and categorized into three stages

Restas, A. (2015). Drone applications for supporting disaster management. World Journal of Engineering and Technology, 3, 316-321.

3D Printing

3D printing is a printing format in three dimensions and including all internal layers.it is helpful for explanation before any constructions start.

in medical field with 3D printing it is easy to explain physical internal parts and its working

Server less computing

for any server we need a architecture which carry data base layer ,application layer ,presentation layer and we need to setups, installation and time to updates. on the other side there is no need of server no need of operating system and no need for installation and update the applications.

Benefits

• No need of server
• Easy to use and maintain
• availability rate also impressive.
• more capacity than traditional servers.

Edge computing

cloud computing is excellent for modern world but some time lack of the cloud for particular place is problem, we can reducing this edge computing playing important role and provide a infrastructure and if data is located near physically it transfer it with fast and quick without any problem.with the combination of cloud computing edge computing provide these services.

• it is useful in banking
• games
• health care

Benifits

• Better Response time
• fast
• presence of Bandwidth

Reference

What Is Edge Computing? (2019, November 11). Retrieved November 20, 2019, from https://www.ibm.com/cloud/what-is-edge-computing

Restas, A. (2015). Drone applications for supporting disaster management. World Journal of Engineering and Technology, 3, 316-321.

Brooks, F. P. (1999). What’s real about virtual reality?. IEEE Computer graphics and applications, 19(6), 16-27.

Jain, A., Hong, L., & Pankanti, S. (2000). Biometric identification. Communications of the ACM, 43(2), 90-98.

task -1 Deploying vCenter server appliance

select vcsa ui-installer

select win32

select installer

Esxi host put 172.20.10.51 HTTPS port 443,user name and password

click yes for confirm

Task-1 unregister a VM from the vcenter server appliance inventory

remove VM2-3 from inventory

click yes for confirm to remove it

Q Does a folder named VM2-3 exist ?

ans. No, VM2-3 foder is not exist

Task -2 Register VM in the vcenter server appliance inventory

go to storage pan expand datacenter and select shared iscsi storage >hot clone >hot clone vmx >right click >register VM

select first esxi host

we can see that VM2-3 is in folder “VM-fromLib “

Task-3 Unregister and delete VM from the datastore

select host client as a cd/dvd drive1

Task-4 Revert the VM to a snapshot

Q. Did the VM machine turnoff ?

Answer -yes VM machine turn off .

Q.2 Is either IOMETER or CPUBUSY on disktop ?

Answer – NO, because i delete these in previous task .

Q4 Is CPUBUSY on the disktop

Answer-Yes

Q5 Is IOMETER on the disktop ?

Answer- No

Task 6- Delete an individual snapshot

this the end of lab 14

Task-1 Migrate VM files from local storage to the shared storage

select VM2-1 right click>migrate tick on change storage only ,

click next

select iSCSi storage

click finish

Task-2 create a virtual switch and VMkernel switch port group vsphere vmotion migration

select ESXi host one 172.20.10.51 go to networking ,expand it ,click on add host networking

select vmkernel network adapter

select vmotion

assign ip address and subnet mask

click finish

same steps for second esxi host 172.20.10.52

Task 3 Perform a vsphere vmotion migration of a vm on a shared data store

select client device in the cd/dvd drive 1

console VM1-2

check in cmd with ipconfig command

migrate VM1-2 with just right click and go to migrate

select 172.20.10.52 because this in already in first ESXi host 172..20.10.52

i choose vstorage-2

finish

now we can see that my VM1-2 migrate from first host to second host

now i try to migrate VM2-2 from 172.20.10.52 to 172.20.10.51

we can see that the VM2-2 migrated in 172.20.10.51

Task-4 Perform a compute resource and storage migration

seclect VM-fromLib folder and migrate it

select change both compute resource and storage

tick on select compute resource first

choose 172.20.10.51

select storage

Trouble shooting – in the switch adapter selection option is empty for me for solving this just go the esxi host 1 edit setting ,go to add new device select network adapter after that turn on esxi host and try again to perform task.