ITIL Framework

in this blog i am going to explain about ITIL frame work and its benefits to organizations

ITIL Definition

For running any organization and business this is very important that how we satisfied our customer with our services. for completing the demands of customers many companies adopt some management tools for getting a better result and achieving goals . in this field information technology plays an vital role in business success .

ITIL is impressive in this series to provide a best features of IT which complete the consumer and company demands .ITIL provide the services to the related to IT resources which give a value and advantage to customer .ITIL is also provide some guidelines like how any organization measure success rate individually .

ITIL History

In first time it is introduced in British in 1980. the main motive of launching this for improvement in information technology .All features are used in next few years and it got popularity in business field. after looking the success rate they tried to improve it than introduced it into two new versions

ITIL V2
ITIL V3

the current version is ITIL 2011 which divide into five service stages

Design
strategy
Transition
operations
server improvement

Services Planing of ITIL

ITIL provide a services to customer for better result they plan their services for that they categorized into five different process.

Portfolio Management
Management in finance
Management in strategy
Management in demand
Management in business relationship

1 Portfolio Management

Focuses on the portfolio management of all IT services offered. Control of the business portfolio guarantees that the services provided are consistent with the priorities of the company plan.

2 Management in finance

In this section it evaluate all the aspects related to cost .it provide also information like how much cost will increase if we add some services in organization.

3 Management in strategy

it manage and describe about what is position of market and in also analyse what are the requirement in market and what is the customer needs at the moment.

4 Management in demand

it cover the customer demands with their services.

5 Managing business relation

in this ,it crate a relation and try to maintain it and also looking forward to complete the customer demands.

ITIL service Design

ITIL provide a service regarding designing of the organization it divide into eight different process

the main purpose of service design is to over come the problems before install it into organization it helps to check the requirement if any thing miss and not satisfied from these all process than we can complete these requirements and satisfied the customer demands .

Transition in service

in the life cycle of service transition the main goal is to confirm that new and updated services full-fill the demand of the customer or not . ITIL system covers system introduction ,migration and also check the program control.

objectives

create a plain for changes in service with best way and in correct form
control risk when new and retired service changed
release services in particular environment.

value

it is easy to adopt by the people
reduce delay
in the time of delivery of service it increase the confidence
Exactly gives information about cost ,time, how much resources can use .

1 Transition planing and support

it create a plain for new update in manufacturing

2 Change management

it helps that all the services remains smooth and beneficial and provide better experience to customers and all services gives satisfaction as well as goal achievement to organization.

3 Service Assets and CM

it control the configuration activities.

Release and deploy management

it installing the software and ensure that it should not effect the current service environment.

4 Validation and Testing

it ensure the validation and constructing service changes.

5 Change Evolution

it include process of changes in service and analyzing about which change is worth and which not.

6 Knowledge management

it gather all the knowledge regarding services which is beneficial for technician and customer.

ITIL service operation

ITIL CSI

CSI (continual service improvement) always try to find the different different way to improve the services and detecting particular area for improvement .the motive of CSI is to explore the business and find out obstacle in the the way of growth.it also monitor the activity on dashboard creating reports ,it trying to evaluate what are pros and what are the cons for organization .it categorized into three types of process,

1 Process evolution

2 Definition of initiative

3 Monitoring of initiative.

Benefits of ITIL framework

increase the work efficiency of service
decrease the cost of service
increase the productivity
complete the public demands
maintain the relation with customers

Drawback

complex
outdated (perception of some people )

References-

Rodrigo, E. (2017, May 9). ITIL Knowledge Hub: Overview of Service Operation Stage. Retrieved November 20, 2019, from ITIL Knowledge Hub website: http://itilknowledgehub.blogspot.com/2017/05/overview-of-service-operation-stage.html

Rodrigo, E. (2017, May 9). ITIL Knowledge Hub: Overview of Service Transition Stage. Retrieved November 20, 2019, from ITIL Knowledge Hub website: http://itilknowledgehub.blogspot.com/2017/05/overview-of-service-transition-stage.html

itil framework—Google Search. (n.d.). Retrieved November 20, 2019, from https://www.google.com/search?q=itil+framework&sxsrf=ACYBGNQKo0YSikjRgS54jiLjBP1ZuncNRg:1574229493890&source=lnms&tbm=isch&sa=X&ved=2ahUKEwitwJzujfjlAhUUg-YKHTuoC-gQ_AUoAXoECBAQAw&biw=1242&bih=553#imgrc=bCw6VNsuwXxNKM:

Software, C. (n.d.). The Essential Guide to ITIL Framework and Processes. Retrieved November 20, 2019, from Cherwell Software website: https://www.cherwell.com/library/essential-guides/essential-guide-to-itil-framework-and-processes/